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Solutions That Work!
The primary objective of the talks and workshops is to provide
in-depth, hands on learning to apply to real world situations. They provide tools that are practical and easy to learn so
that mastery becomes a reality.
Diplomatic &
Professional Communication Skills
When faced with a difficult
co-worker, an unsatisfied customer or unpleasant personalities, it's essential to communicate your thoughts
and ideas with diplomacy and professionalism to reduce defensive behavior. This seminar teaches you how to utilize
these skills immediately, allowing you to display poise and a powerful presence that earns respect. This workshop
covers:
Identifying your areas of weakness
Telling the truth without being afraid
Communicating
effectively with different personality types
The 6 most common causes of conflict
The secret to thinking on your
feet
Generational differences
Getting your point across clearly and effectively
Dealing with difficult people
and customized topics as well!
Diversity & Inclusion
There are many faces of diversity. It's not just race or gender. It includes values, religion, social
status and much more. This seminar addresses how we see things and other people and how we behave based on those perceptions.
In many cases, people don't realize what their perceptions are until it is revealed to them. This workshop is covers:
Deprogramming the views of stereotypes, differences, lifestyles
and status
Overcoming differences through active communication
How to coexist and work well with people of
various cultural backgrounds
Ignorance to understanding
Male/Female dynamics
Generational Differences
and customized topics as well!
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Conflict
Management
Telling others your thoughts and feelings without accusing them
The win-win approach
to resolving conflict
Separating personal problems from the real issues
Listening empathetically to see the other
person's position
How to exit a tense situation leaving dignity and respect in tact
Revealing yourself to you...what
role you play in conflict
Using anger to your advantage
Bridging the male/female communication gap
Delivering
negative and positive feedback effectively
Battling the core issues, not the symptoms
6 primary causes of 98% of
all conflict
"By the end of the session, I was more than confident
that I could develop a strategy to enhance the spirit of my team and get results from my leadership style. Erika's the
best!"
- Barbara Hensley
Managing Supervisor, Dallas
"Erika's presentation style
is so effective and it keeps you locked in!"
- John Kaiser
Senior Manager, Chicago
"I
would highly recommend Erika to anyone seeking to absorb the tools provided. She doesn't just lecture, she keeps you engaged
in the process..."
- Aaron Jimenez
Director of Special Events, Orlando
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